C.A.T.S. - Call Activity Tracking System

C.A.T.S. or Call Activity Tracking System, is designed to allow our clients the ability to quickly see the status of their calls. This gives our clients the ability to log a call and then track its progress without the need to contact our Call Control Helpdesk directly. Originally introduced back in June 1999, C.A.T.S. has grown from a system available via dial in access only, to one that is available to anyone with an internet connection. C.A.T.S. was written in house by Gary Rice, Uniter Group’s MIS Manager, with the main aim of being easy to use and able to supply the optimum amount of detail to the user as quick as possible. From its humble beginnings of only being able to view Current and Closed calls, it has grown to allow the booking of calls* 24 hours a day and to include a range of reports that allow searches for individual machines, model types, and various other details. From Small Companies to Large Corporate Clients C.A.T.S. can help improve the day to day client relationship where up to date information is needed. C.A.T.S. has a standard set of reports available to anyone who wishes to use its facilities. For customers that require slightly different information, there is an option to tailor reports to their individual needs.

* Call Booking Feature not avaliable to everyone.